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YCV logo: Mobile Valeting & Detailing

YCV Privacy Policy

(Last Updated: 09/06/2025)

Introduction

Yorkshire Coast Valeting ("we," "us," or "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect the personal information you provide to us when you use our website, yorkshirecoastvaleting.com, enquire about our services, or book our studio and mobile car detailing services.


We are the data controller responsible for your personal data. Our contact details for privacy-related queries are provided at the end of this policy. Your access to and use of our Website and services is conditional upon your acceptance of and compliance with this Privacy Policy. By using our services or providing us with your information, you agree to the practices described in this policy.


2. What Information We Collect


We may collect the following types of personal information:

  • Contact Information: Your name, email address, phone number, and address (for mobile services or billing).

  • Service Details: Information about your vehicle (make, model, year), the specific service package you're interested in, and any other requirements needed for quoting.

  • Enquiry Information: Any information you provide when you contact us via our website form, email, or phone, including the content of your message.

  • Booking Information: Dates and times of requested or confirmed appointments.

  • Website Usage Information: Basic information collected via cookies and analytics tools, such as pages visited, time spent on site, and approximate location (IP address).

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3. How We Collect Information


We collect information directly from you when you:

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  • Fill out the inquiry form on our website.

  • Contact us directly via email, phone, or WhatsApp.

  • Provide details during the booking process.

  • Interact with our website (basic usage data via cookies).

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4. How We Use Your Information (Purpose & Legal Basis)


We use your personal information for the following purposes, based on specific legal grounds under UK GDPR:

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  • To Provide Quotes/Information: To assess your needs and provide accurate pricing or information about our services. (Legal Basis: Performance of a contract / Taking steps prior to entering a contract).

  • To Schedule Bookings: To arrange and confirm your appointment. (Legal Basis: Performance of a contract).

  • To Provide Services: To carry out the agreed detailing service. (Legal Basis: Performance of a contract).

  • To Communicate With You: To respond to enquiries, send confirmations/reminders, and provide service updates. (Legal Basis: Performance of a contract / Legitimate interests – providing good customer service).

  • To Process Payments: To manage payments for deposits and services rendered. (Legal Basis: Performance of a contract).

  • To Improve Our Services: Using website analytics and feedback to understand how visitors use our site and identify areas for improvement. (Legal Basis: Legitimate interests – business improvement / Consent for non-essential cookies).

  • To Comply with Legal Obligations: If required by law or regulatory bodies. (Legal Basis: Legal obligation).

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We do not currently use your information for direct marketing emails or promotions. If this changes, we will seek your explicit consent beforehand.


5. Data Sharing


Yorkshire Coast Valeting respects your privacy. We do not sell or rent your personal information to third parties. We may share your data with trusted third-party service providers who assist us in operating our business. These may include:

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  • Website Hosting Platform.

  • Website Analytics services.

  • Embedded Map Provider (Google Maps).

  • Cloud Storage (for business records).

  • Email communication platforms.

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We only share the minimum information required and ensure these providers have appropriate data protection measures in place.


6. Data Security


We implement appropriate technical and organisational security measures designed to protect your personal information from unauthorised access, loss, misuse, or alteration.


7. Data Retention


We will retain your personal information (such as enquiry details) for 1 year after your last enquiry if no booking occurs. Client service records, including booking and invoice information, will be retained for 7 years after our service is completed to comply with legal and tax obligations. After these periods, your data will be securely deleted.


8. Your Data Protection Rights (Under UK GDPR)


You have several rights regarding your personal data: The Right of Access, the Right to Rectification, the Right to Erasure, the Right to Restrict Processing, the Right to Data Portability, and the Right to Object. To exercise any of these rights, please contact us using the details below.


9. Children's Privacy


Our services and website are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.


10. Cookies


Our website uses cookies for functionality and analytics. For detailed information about the specific cookies we use and how you can manage them, please see our separate Cookie Policy: yorkshirecoastvaleting.com/cookiepolicy


11. External Links


Our website may contain links to our social media profiles or other websites. We have no control over their content and privacy practices and cannot accept responsibility.


12. Changes to This Policy


We may update this Privacy Policy. Changes will be posted on this page with an updated "Last Updated" date.


13. How to Contact Us


If you have questions about this policy, how we handle your data, or wish to exercise your rights, please contact Yorkshire Coast Valeting at:

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You also have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO) (www.ico.org.uk).

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